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Refunds, Returns and Exchanges Policy


I accept returns up to 30 days after delivery, if the item is unused and in its original condition I will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email me as soon as possible at with your order number and a photo of the item’s condition. I address these on a case-by-case basis but will try my best to work towards a satisfactory solution.

  • My refund and returns policy lasts 30 days. If 30 days have passed since your purchase, I can’t offer you a full refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • To complete your return, I require a receipt or proof of purchase.

  • Please do not send your purchase back until instructed to do so.



  • Once your return is received and inspected, I will send you an email to notify you that I have received your returned item.  I will also notify you of the approval or rejection of your refund.

  • If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account.

  • Then contact your credit card company, it may take some time before your refund is officially posted.

  • Next contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund yet, please contact me at


Sale items

  • Only regular priced items may be refunded. Sale items cannot be refunded.



  • I only replace items if they are defective or damaged.

  • If you need to exchange for the same item, send an email to and send your item to: 12 Woodland Way, Mitcham, Surrey, CR42DY, UK.


Shipping returns

  • To return your product, you should mail your product to: 12 Woodland Way, Mitcham, Surrey, CR42DY, UK.

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item.


Need help?

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