Frequently Asked Questions

Yes please. I am often out doing work on site.

Mitcham, London, UK.

I don't have a bricks and mortar shop. I do have an online shop where you can purchase in-stock items or place an order for something to be made.

Well, that really depends on the article being made and what work I have booked and am working on. To give you an idea; The waiting list varies between 4 and 6 months. Then add the time it takes to make and shipping time. • Guitar straps (https://www.psleathers.com/leather-commissions/custom-guitar-straps)take around 2 days to make - a little longer if there is personalisation to do. • My Midi a(https://www.psleathers.com/projects/hand-crafted-leather-barrel-bag-midi)nd Large (https://www.psleathers.com/projects/hand-crafted-leather-barrel-bag-large)barrel bags are a 3 day job. • Belts (https://www.psleathers.com/leather-commissions/leather-belts)take a day • Handbags can be up to 4 or 5 days, depending on the design, amount of stitching and so on. • The roofers belt pouches w(https://www.psleathers.com/projects/roofers-belt-pouches-made-to-order)ere 4 days per set and this toolbox t(https://www.psleathers.com/projects/bespoke-leather-toolbox)ook 5 days. In most cases, I have to order raw materials as it is not possible to stock materials for every situation. When you commission me to make something, we discuss your expectations and how long it takes to make.

This depends on the article being mended. My calendar is usually booked out 4 to 6 months ahead. Then add the time it takes to repair and restore and shipping time. In most cases, I have to order raw materials as it is not possible to stock materials for every situation. I will always discuss timelines with you and I keep you updated. Some jobs take just a day to complete, others take weeks. In the case of this briefcase (https://www.psleathers.com/projects/briefcase-repair-and-restore)for example, it took two weeks elapsed time. This is because it was very dry and the stitches were rotten. I completely dismantled it so that all stitching could be replaced and so that I could clean and treat all the leather components properly. Treatments take time as the products need to soak into the leather. Stitching was replaced by hand so that I could use the original stitch holes, which can't be done with a machine. This large hold (https://www.psleathers.com/projects/large-hold-all-repair-and-restore)all took 15 days, also because I dismantled the entire item (composed of just over 40 individual pieces of leather). All the leather was then treated to soften it down a bit. Some components were soaked in water and pressed over a 3 day period to flatten them out. Then all components were treated and finally hand-stitched, again to use the original stitch holes. These chairs t(https://www.psleathers.com/projects/leather-chair-repairs-and-restore-)ook 3 weeks each. They were completely stripped down to the frame. Repairs to broken arms done, wood cleaned and treated, then the upholstery and leather work done.

Yes! I take on any bespoke or custom made work, some of which you can see in my commissions portfolio.(https://www.psleathers.com/leather-commissions) All you need to do is contact me (https://www.psleathers.com/contact)and we will discuss your requirements and I will be happy to help.

Overview • My refund and returns policy lasts 30 days. If 30 days have passed since your purchase, I can’t offer you a full refund or exchange. • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. • To complete your return, I require a receipt or proof of purchase. • Please do not send your purchase back until instructed to do so. Refunds • Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. • If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Late or missing refunds • If you haven’t received a refund yet, first check your bank account. • Then contact your credit card company, it may take some time before your refund is officially posted. • Next contact your bank. There is often some processing time before a refund is posted. • If you’ve done all of this and you still have not received your refund yet, please contact me at info@psleathers.com.(mailto:info@psleathers.com) Sale Items • Only regular priced items may be refunded. Sale items cannot be refunded. Exchanges • I only replace items if they are defective or damaged. • If you need to exchange for the same item, send an email to info@psleathers.com (mailto:info@psleathers.com)and send your item to: 12 Woodland Way, Mitcham, Surrey, CR42DY, UK. Shipping Returns • To return your product, you should mail your product to: 12 Woodland Way Mitcham Surrey CR42DY UK • You will be responsible for paying for your own shipping costs for returning your item. • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. • Depending on where you live, the time it may take for your exchanged product to reach you may vary. • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item. Need Help? • Please review sales terms and conditions.(https://www.psleathers.com/sales-terms-and-conditions) • Contact me at info@psleathers.com (mailto:info@psleathers.com)for any queries about return and refunds.

There are a few ways you can do this. Measuring your Body Keep in mind that a new belt that fits snug initially will likely wear more comfortably down the road as Leather tends to stretch.​ • Thread your tape measure through the belt loops of your trousers. • It’s important to stand in a relaxed, normal position when taking the measurement. • The measuring tape should be snug. • Measure in inches and round to the nearest inch. • This will be your belt size. Measuring your favourite belt Measuring a well-fitting belt you already own is the best way to determine your belt size. • Lay the belt on a flat surface. • Start the tape measure at the hole you use the most and measure to the end of the belt where it meets the buckle. • Belts are measured in inches and you should round to the nearest inch. Measure from A (the fold) to B (most used hole) shown here. https://static.wixstatic.com/media/183f28_9ca28a1c1e8947f1b2f773178b5fd00d~mv2.jpg Using your trouser size Add 2 inches to your off-the-rack trouser size. For example, if you wear a 36” waist trouser, then your belt will be 38". Most will find this simple formula works best for pants worn at a traditional height, close to the natural waistline. For a belt to wear with low rise trousers or jeans, consider adding 3 or 4 inches to your pant size. Please see my belts p(https://www.psleathers.com/leather-commissions/leather-belts)age for more information.

There are a couple of ways to do this. Use your existing strap Lay it out flat and measure from button hole to button hole. Use String If you don't have a strap, use a piece of string and tie one end to a button on your guitar. Sling the string around your shoulder and adjust the other end of the string to the other button on your guitar until you find the position you would like your guitar to be. Then measure the length of string from button hole to button hole. Please refer to my Guitar Straps (https://www.psleathers.com/leather-commissions/custom-guitar-straps)page to learn more.

I use both Veg tanned and Chrome tanned depending on the work that needs to be done. For most of my work, I use un-dyed veg tanned. This give me the opportunity to colour match when needed or to dye in my style. I will use different parts of the hide,(https://www.psleathers.com/post/parts-of-the-hide) again, depending on what is being made or repaired. Butt will be used for high stress, high strength needs such as belts. For a softer but still strong leather I use shoulder or sides. This I use for guitar straps, bags and many other items.

This depends on what embossing (more accurately debossing) you want. If you have a logo on an appropriate stamp of about 5 x 5cm, I can emboss that. Anything larger requires a special rig. Embossed Leather https://static.wixstatic.com/media/183f28_20043099152040a6900f2485df02e6c6~mv2.jpg I do not do foiling, which also requires a special rig to heat the foil design onto leather. Hot Foiling Example https://static.wixstatic.com/media/183f28_a5863cb871d840c3b9127e6818add4f8~mv2.jpg I do hand embossed work using stamps and a hammer and I do engraving. Tooled Leather Guitar Strap https://static.wixstatic.com/media/183f28_99765dfb1b544b3092a4e86bc7d34ef7~mv2.jpg You can see examples here.(https://www.psleathers.com/exclusive-designs/tooled-leather)

I have been asked if I can recolour leather jackets. I don't do recolouring for the following reasons. 1) Leather itself may not take a dye. The leather often has a sprayed on surface that seals the leather and makes it resistant to dyes. 2) The thread and zip may not take on the dye if they are made of any of these: • Goretex • Lycra • Nylon • Polyester • Spandex • Polyester/cotton • Polyester/viscose • Silk/linen

I don't fix shoes as I am not in the cobbling line of business. You will do better going to a cobbler.

I don't do lounge suites and sofas or similar easy chairs. I do work on furniture that has leather elements, such as dining chairs and tables with leather inlay.

I do not work on leather clothing articles.